soldbaji's Privacy Policy
Your personal information is of the highest importance to us — learn in detail how soldbaji collects, uses, and protects your data.
1. Introduction
soldbaji ("we", "our", "platform") provides a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("policy") describes what personal information we collect when you use the website https://soldbaji.lat, how that information is used, with whom it may be shared, and what measures we take to protect your information.
By using our service you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please stop using our service and contact our support team to close your account.
This policy should be read together with soldbaji's Terms and Conditions and Responsible Gaming policy, as these documents complement one another.
2. What Information We Collect
soldbaji collects two types of information: (a) information you provide directly, and (b) information collected automatically while you use the service.
a. Information You Provide Directly
Full name, date of birth, gender, and nationality provided at registration. This information is required to verify your age.
Email address and mobile number. Used for account verification, password recovery, and important notifications.
bKash, Nagad, or Rocket number and bank account details. Required for processing deposits and withdrawals.
A copy of your National Identity Card (NID) or passport. Collected as part of our KYC (Know Your Customer) verification process.
Residential address, which may be collected in specific circumstances for higher-level verification or to comply with applicable regulations.
The content of communications made with us via live chat or email, which are recorded to ensure service quality.
b. Automatically Collected Information
- IP address and device type (mobile, tablet, desktop)
- Browser name and version, operating system
- Page visit times, session duration, and navigation paths
- Game play history, bet amounts, and transaction records
- Referral source (which page or link you came from to reach our site)
- Information collected through cookies and similar tracking technologies
3. Purpose of Using Information
soldbaji uses collected information only for the following legitimate purposes:
- Account management and verification: Completing registration, verifying age, and keeping accounts secure.
- Payment processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Compliance with applicable laws: Fraud prevention and adherence to anti-money laundering (AML) and KYC regulations.
- Service improvement: Analyzing user experience to improve platform performance and design.
- Promotional communications: Sending information about bonuses, promos, and new games with your consent.
- Responsible gaming monitoring: Identifying potentially problematic gaming behavior and taking necessary action.
- Technical support: Resolving your questions and complaints via live chat or email.
- Security assurance: Preventing unauthorized access, fraud, and cyberattacks.
We never sell your information to third-party marketers. You can opt out of promotional communications at any time by contacting our support team.
4. Sharing Information and Third Parties
soldbaji exercises great caution when sharing your personal information with third parties. Information may be shared in the following specific circumstances and for the following reasons:
- Payment service providers: Limited information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
- Technology and service partners: Game software providers, cloud hosting providers, and fraud detection service providers — they receive only the information necessary to perform their work.
- Legal obligations: Information may be disclosed when required to do so under a court order, regulatory authority request, or applicable law.
- Fraud prevention: In cases of specific suspicion of money laundering or fraud, information may be provided to the relevant authorities.
- Business transfers: In the event of a merger, acquisition, or asset sale, information may be transferred, but the new owner will be bound to comply with the terms of this policy.
All our third-party partners are required to sign strict data protection agreements and may only use information for specified purposes.
6. Data Security Measures
soldbaji takes industry-standard technical and organizational measures to keep your personal and financial information secure.
- SSL encryption: All traffic on our site is encrypted using TLS 1.2 or higher, keeping data transmission between your browser and our servers secure.
- Database encryption: Stored passwords and sensitive information are kept in encrypted format that is not directly readable.
- Two-factor authentication (2FA): The option to add an extra layer of security to your account.
- Access controls: Only authorized staff can access specific information, and all access is logged.
- Security monitoring: Round-the-clock automated systems detect suspicious activity.
- Firewall and DDoS protection: Advanced network protection to defend the platform against external attacks.
While we maintain the highest security measures, no method on the internet is 100% secure. If we become aware of a security incident, we will notify affected users as quickly as possible.
7. Data Retention Period
soldbaji retains your information only for as long as necessary.
- Account information: For the duration your account is active and for up to 5 years after closure due to legal and regulatory obligations.
- Transaction records: A minimum of 5 to 7 years under financial audit requirements and applicable law.
- KYC documents: Up to 5 years after account closure to meet regulatory requirements.
- Communication records: Support conversations for a maximum of 2 years to ensure service quality.
- Analytical data: Non-personally identifiable analytical data may be retained for an extended period.
Once the retention period ends, data is securely deleted or anonymized.
8. Your Rights
As a soldbaji user, you have the following rights regarding your personal information:
- Right to access: The right to request a copy of the information we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information in certain circumstances — however, it may not be possible to delete all information due to legal obligations.
- Right to restrict processing: The right to object to the use of your information for specific purposes.
- Right to withdraw from promotional communications: The right to opt out of bonus and promo notifications at any time.
- Right to lodge a complaint: The right to contact us directly regarding any concerns about data protection.
To exercise these rights, please contact our support team via live chat or email. We will aim to respond to your request within 30 business days. In some cases, we may not be able to fulfill your request in full due to our legal obligations.
9. Protection of Minors
soldbaji is for those aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.
An age verification process is active at registration. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
If you believe that a minor has registered on our platform, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
10. Policy Changes
soldbaji may update this privacy policy from time to time. Depending on the nature and significance of changes, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to your registered email.
- A special notice may be displayed on the site before important changes take effect.
If you continue using the service after any changes, you will be considered to have agreed to the updated policy. If you disagree with any change, please contact our support team to close your account.
A copy of a previous version of the privacy policy may be obtained by requesting it from the support team.
11. Contact Us
If you have any questions, concerns, or data-related requests regarding this privacy policy, you can contact us:
Privacy & Data Protection Department — soldbaji
For more details, see related policies: